Frequently Asked Questions
Glossary of Terms
 

If you can't find the answer to your questions below contact us.

Domain Name Questions
CGI and PHP Questions
Content Editing Questions
Copywriting Questions
Document Conversion Questions
General Questions
Graphic Design Questions
Newsletter Hosting Questions
Photo Editing and Optimization Questions
Publishing Your Website
Website Design Questions
Website Hosting Questions
Website Maintenance Service Questions
Website Programming Questions


Domain Names FAQ

What is a “domain name”?
What should I consider when choosing a domain name?
What kind of domain name extensions can I use? Can I use international domains?
I picked out a domain name. How can I find out if it is available?
The domain name I want is taken. Is there anything I can do?
Can I have more than one domain name? Can they both point to the same website?
I've found my domain name. How do I register it?
I want to reserve my name, but I'm not ready to publish my site yet. What are my options?
How do I register my domain name?
What is a Whois Record?
Who owns the domain name if I register it through you?
How do I add a second Domain Name to my mini-site hosting account?
What does it cost to register my domain name?
I already have a registered domain name elsewhere. How do I transfer it to DPW Enterprises?
I don’t remember who my registrar is. What can I do?
How long will it take to transfer my domain name to DPW Enterprises?
How long will it take for my domain to be active?
What is propagation?
How can I avoid downtime during the propagation period?
My site is not showing up when I type in my domain name. What’s wrong?
What is a registrar? Who is ICANN?
Who is Dotster?
How do I FTP or upload my website to my account?
Can I upgrade to Web hosting and other DPW Enterprises services?
Do I get phone support if I only have domain name registration with DPW Enterprises?
How do I change my name servers?
How do I add email accounts to my domain name?

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What is a "Domain Name"?

A domain name is a user friendly label used to identify your website, for example DPW Enterprises.com. It usually describes some aspect of your site and is easier for your visitors to remember than your web address, also known as your IP address. You must select a unique domain name and register it with an accredited domain name registrar for visitors to access your site on the Internet. DPW Enterprises can register your domain name for you.

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What should I consider when choosing a domain name?

Your domain name represents your business, therefore, you should make sure that the name you choose is easy to remember, descriptive and instills confidence, particularly if you plan on selling goods and services on your site.

Your domain name can be up to 67 characters long and can include any combination of letters, numbers and dashes (although it cannot start or end with a dash). A domain name must end with a domain extension, such as .net, .com, .org or .edu. The letters “www” at the beginning of a name are not considered part of the domain name.

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What kind of domain name extensions can I use? Can I use international domains such as .tr, .ch, .ca, .us or .au?

You can use common domain extensions such as .com, Net and .org as well as international domain extensions such as .tr, .ch, .us and .au. DPW Enterprises can provide hosting for any of these domain types. DPW Enterprises can register domains with .com, .net, .org, .biz, .info, .name, .us, .dk, .fr, .bz, .se, .at, .nu, .org.uk, .ch, .ws, .de, .be, .cc, .it, .no, .co.uk, .sr, .me.uk, .de, .nl, .tv, .ca, .md and the following 3rd level domains .us.com, .eu.com, .br.com, .cn.com, .de.com, .gb.com, .hu.com, .no.com, .qc.com, .ru.com, .sa.com, .se.com, .uk.com, .uk.net, .uy.com, .za.com. If you want other country domains, please contact the registrar from that country.

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I picked out a domain name. How can I find out if it is available?

You can quickly check to see if a domain name is available at www.dpwenterprises.com. Type the domain name you are interested in and then click the "Check this Domain" button. DPW Enterprises will search to see if that name is currently available. If the domain name is already registered, you may want to try variations of the name.
Remember, the domain extension is part of the domain name—mydomain.com is not the same as mydomain.net.

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The domain name I want isn't available. Is there anything I can do?

Once a domain name is registered, it belongs to the person or company that registered it. If you are really interested in having a domain name that is already registered to someone else, you can contact the owner of the domain name to find out if the name is for sale or you can wait for the registration to expire.

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Can I have more than one domain name? Can they both point to the same website?

You can have as many domain names as you like. You can have each domain name point to a different site, or you can have multiple domain names point to the same website (but not to different pages within the same website). Many companies register several domain names and have them all point to the same central website. This is known as a “domain alias.”

Registering multiple domain names for the same site not only brings the largest draw to your site but it also can prevent competitors from poaching your potential customers. When picking multiple domain names—or aliases—for the same site, consider variations of your name such as common misspellings as well as both singular and plural versions of the name.

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I've found my domain name. How do I register it?

Once you have decided on a domain name and have checked that it is available, you will need to register it. DPW Enterprises can register your domain name for you. See How do I register my domain name.

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I want to reserve my name, but I'm not ready to publish my site yet. What are my options?

You have a number of different options. If you think you may want to get your site up and running in the near future, you can go ahead and register your name.If you think it may be a while before you are ready to publish your site, or if you want to reserve your name "just in case," just register it. This is sometimes referred to as "parking" your domain. If you decide you want to go ahead and publish a website later, just purchase a hosting plan.

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How do I register my domain name?

Once you have decided on a domain name, check again to be sure it's available here DPW Enterprises's website, then click on the "Register Domains" button on the bottom right part of the results age.

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What is a Whois Record?

ICANN, the international governing body for domain names, requires every Registrar to maintain a publicly accessible "WHOIS" database displaying all contact information for all domain names registered.

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Who owns the domain name if I register it through you?

You do. Your name will appear in the whois record as the owner.

How do I add a second Domain Name to my mini-site hosting account?

You can add a new domain name to your mini-site hosting account by contacting us and giving us the necessary information so we can set it up. The first five can be added at no extra charge. After that, there is a small monthly fee per domain name. Currently is is $3/month.

What does it cost to register my domain name? 

The costs for registering your domain vary depending upon your the domain name extension. Domains start at $14.95 per year for the more common extensions (.com, .net, .org, .biz, .info, .us, .name) up to $250 for .sr although most other domain extensions are less than $50.

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I already have a registered domain name. How do I transfer it to DPW Enterprises?

If you want to transfer your registration from your current registrar to DPW Enterprises, you can request that DPW Enterprises transfer your domain name for you by clicking here.

If you are leaving your registration with your current registrar but want to move your domain to DPW Enterprises and use our web hosting services, you will need to change your current name server information to DPW Enterprises's information. You can log on to your registrar's systems and transfer the domain name yourself using the user name and password they assigned you. All you have to do is change the name servers to:

NS1.REFHOST.NET
NS2.REFHOST.NET

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I don’t remember who my registrar is. What can I do?

Use DPW Enterprises's domain name search tool available at DPW Enterprises. Enter your domain name and search for the registrar.

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How long will it take to transfer my domain name to DPW Enterprises?

Typically the transfer should be completed within about 48 to 72 hours. You may want to check with your registrar to see exactly how long it should take to complete the transfer.

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How long will it take for my domain to be active?

There may be a brief delay between the time your domain name registration or transfer is completed and the time when your domain is active and can be accessed by everyone over the Internet. This is due to the propagation process.

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What is propagation?

When visitors type your domain name into their Web browsers, their request is referred to a name server that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when you deploy a new site with a new domain name, name servers around the world must be notified of the change. This process of notification is referred to as propagation.

Propagation typically takes 48 to 72 hours. During this time, if you are transferring your domain, some name servers will still refer to your site’s old location while name servers that have already been notified of the change will refer to the new location. As a result, visitors accessing your site may be directed to either the old or new location, depending upon which name server they connect to.

If some visitors are still being directed to your old site location after 72 hours have elapsed, you should contact your previous Internet Presence Provider and request that they update their DNS and delete your domain from their servers. Once this has been done, and this change has been completely propagated, the transfer to your new location will be complete.

If your site is new, your site may not be recognized by all name servers until the propagation period has completed.

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How can I avoid downtime while I wait for the new information to propagate throughout the Internet?

While waiting for the new name server information to propagate throughout the Internet, we recommend maintaining your site at your current host to avoid down time for your site.

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My site is not showing up when I type in my domain name. What’s wrong?

If you have recently set up your account, this probably means that your domain name has not been propagated to all of the possible domain name servers. If after 72 hours the domain name still does not resolve correctly, contact DPW Enterprises support at tech-support@DPW Enterprises.com.

You should also check that you have given your home page a valid file name (such as index.php or default.php) and that you uploaded the files to the correct directory. For more information on these types of problems, see the Publishing Your website FAQ.

What is a registrar? Who is ICANN?

A registrar is a company that has been licensed by ICANN to register domain names for the public. DPW Enterprises currently works with dotster, an ICANN-accredited registrar, to process domain name registrations. ICANN stands for The Internet Corporation for Assigned Names and Numbers. It is a non-profit organization composed of various stakeholders in the Internet space and governs domain name registrations.

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Who is Dotster?

Dotster is the domain name registrar DPW Enterprises has partnered with to process domain name registrations. On the Whois record for your domain name, Dotster will be listed as the domain name registrar.

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How do I FTP or upload my website to my account?

In order to upload a website, you must have a Web hosting plan with DPW Enterprises. If you have only domain name registration service with DPW Enterprises, you cannot publish a website. If you need to set up a Web hosting plan, you can do so easily from www.dpwenterprises.com.

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Can I upgrade to Web hosting and other services offered by DPW Enterprises?

Whenever your needs change, you can easily upgrade from "domain name registration only" to Web hosting or any of DPW Enterprises's other services. If you are ready to create a website and get it online, you can easily obtain one of DPW Enterprises's many Web hosting plans.

To upgrade to Web hosting plans, browse the different plan options at www.dpwenterprises.com. Once you've decided on the plan that's right for you, purchase the plan.

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Do I get phone support if I only have domain name registration with DPW Enterprises?

Phone support is not available with domain name registration only. However, you can contact DPW Enterprises's Support team 24 hours a day, 7 days a week via email at support@DPW Enterprises.com.

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How can I change my name servers?

If you registered your domain name with DPW Enterprises and plan on using our Web hosting services, you do not need to modify any name server information. However, if you plan on using a third-party hosting provider, you may be asked to change your name servers or DNS information associated with your domain. Login into your account at your registrar and change the name servers. Our name servers for hosting are NS1.REFHOST.NET and NS2.REFHOST.NET and NS1.NAMERESOLVE.NET and NS2.NAMERESOLVE.NET for parking your domain.

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How do I add email accounts to my domain name?

Please contact us for further information at support@dpwenterprises.com

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Publishing Your Website

What is FTP?
What tools can I use to transfer my files?
Can I upload my files at any time?
What information do I need to connect to my website via FTP?
What information do I need to connect to my website using Microsoft FrontPage or Dreamweaver?
I’ve been denied access to my site. What is the problem?
Does it matter what I name my files?
How do I upload files?
Where do I put my files?
Can I set up sub-directories?
How do I set my home, or default, page?
My links are not working. What is wrong?
My images are not showing up. What is wrong?

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What is FTP?

FTP stands for File Transfer Protocol. It is a protocol that enables you to transfer files between computers on the Internet. FTP is most commonly used to transfer Web page files from an individual’s computer to the Web server hosting the website. You can also use FTP to download files from a website to your own computer.

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What tools can I use to transfer my files?

There are a number of tools you can use to FTP files. DPW Enterprises provides a free FTP client, WS_FTP.
There are also a number of third-party FTP applications that you can use. Many HTML editors have built in FTP capabilities such as FrontPage, Dreamweaver and Netscape's Composer.

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Can I upload my files at any time?

Yes. DPW Enterprises provides you unlimited FTP access to your account 24 hours a day, 365 days a year, allowing you to set up, change or maintain your website at any time.

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What information do I need to connect to my website via FTP?

In order to connect to your website and transfer files via FTP, you will need the following information:

  • Host Name - The host name is your domain name, including your domain extension. For example, sampledomain.com or sampledomain.net.
  • Host Directory or Directory Path - This is the directory that will hold all of the files for your website. This is also known as your “root” directory. Your Host Directory will always be: www.yourdomain.com (org, net, biz or whatever your extension is.)
  • User Name - This is the user name for the account you will be using to FTP files. You FTP files using your User account. This information was sent to you in an email.
  • Password - This is the password associated with the User Name you are using and was sent to you in an email.

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What information do I need to connect to my website using Microsoft FrontPage or Dreamweaver?

To upload your site using FrontPage or Dreamweaver, you will need:

  • Host Name - The host name is your domain name, including your domain extension. For example, sampledomain.com or sampledomain.net.
  • User Name - This is the user name for the account you will be using to FTP files. You FTP files using your Master User account. This information was sent to you in an email.
  • Password - This is the password associated with the User Name you are using.

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I’ve been denied access to my site. What is the problem?

There are a number of reasons that you may be unable to access your root directory via FTP. Make sure that:
  • You are connected to the Internet.
  • Your FTP client or FrontPage is configured correctly.
  • You are using the correct host name, user name and password.

If you are still having difficulty connecting, contact support at support@DPW Enterprises.com and inform them of the program you are using, the settings and the exact error message you are receiving.

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Does it matter what I name my files?

Yes. File names should not include spaces, special characters or punctuation marks other than underscores (file_name.php) and the period between the file name and the extension (filename.php). In UNIX, file names are case-sensitive. That means that a file named fun.php and Fun.php are two different files because of the capitol "F" in the second filename. Also make sure that you are using the correct extensions. For example, .php, .php.

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How do I upload files?

The steps you need to take to upload your files depends upon what tool you are using. DPW Enterprises's Free FTP Client Manual provides detailed steps for uploading files.

When using FTP to upload text files, be sure to upload as “ascii” files. When you transfer image files (.jpg or .gif files), be sure to upload as “binary” files.

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Where do I put my files?

Your FTP client will put all of your files in your root directory. This is your “Web” directory.

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Can I set up sub-directories?

Yes. You can set up sub-directories within your /www directory. Setting up sub-directories makes it easier for you to organize and maintain your files. For example, many people create a sub-directory named “images” to hold all of their image files. If you use sub-directories, be sure to reference the correct directory path when using images and links and to upload files to the correct directory.

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How do I set my home, or default, page?

Your home (default) page is the page that first displays when someone types your domain name in a browser. Your default page should be named one of the following:
•   index.php
•   index.php
For example, when a visitor types http://www.sampledomain.com the page that actually displays may be http://www.sampledomain.com/index.php. The default page must be located in the /www, or “Web,” directory.

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My links are not working. What is wrong?

Make sure that you have specified the correct file path, especially if you are using sub-directories. Your links should not refer to a physical location on your computer’s hard drive, such as the a: or c: drive.

You should also be sure that you are using the correct file names and that you have uploaded all of the referenced files to the correct directory.

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My images are not showing up. What is wrong?

First you should verify that you have uploaded all of the images files in binary format and have placed them in the correct directory. If you have done this, then the problem most likely has to do with the path to the image file you used in your HTML code (the src attribute of the <image> tag). Finally, check that the file name is correct and that you have used the correct extension (typically, .gif or .jpg).

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Website Hosting Questions


What is shared hosting?

Shared hosting means that there are several websites sharing the same hard drive on the same server. Dedicated hosting means that your website is the only site on that particular hard drive. Dedicated server hosting means that your website is the only website on the web server.

Obviously, the more hardware resources dedicated to your website, the higher the cost. Shared hosting is fine for most businesses.

What is a Control Panel?

A control panel is an administrative interface for configuring a website.

What is SSL? Do you offer SSL?

SSL stand for Secure Sockets Layer and is a method of encrypting data on the internet. All payment gateways use SSL to protect financial data. Whether or not you will need SSL depends on who handles your credit card processing. Most of the time you won't need it. But id you do, we offer it for $25/year. Contact us for further information.

What do I need to use DPW Enterprises's Web hosting services?

All you need to use DPW Enterprises's Web hosting services is a computer with a browser and a connection to the Internet.

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Does DPW Enterprises provide Internet service?

No. DPW Enterprises is not an Internet Service Provider (ISP). An ISP provides a connection to the Internet via dial-up, digital cable or DSL. DPW Enterprises is a Web hosting provider and provides Web servers on which you can place your website files for people to access via the Internet. To use DPW Enterprises's Web hosting services, you must have an Internet connection.

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Do I need any special software?

DPW Enterprises provides a free FTP tool you can use to upload your files and we provide links to free HTML editors that you can use to create your web pages. So, as long as you have a browser and an Internet connection, you can get your website up and running. Of course, you can use your own FTP and HTML applications if you like.

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Once I place my order, how long does it take to get my site up and running?

Once you place your order and your payment is processed, you can upload your site within 24 to 48 hours. It usually takes that long for your domain name to propagate throughout the Internet.

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What platforms or operating systems does DPW Enterprises use?

DPW Enterprises offers the Linux platforms. Our Linux platforms run Apache Web server software. We are looking into the possibility of offering a windows platform in the future.

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If I use Microsoft Windows at home, can I still host my site on a Linux platform?

In most cases it does not matter if you are using a different operating system at home or work. For example, you could use a Microsoft® Windows® XP system running Dreamweaver® to design your site and then upload it to your Linux Web server without any problems.

However, if you are developing your site using Windows-specific programming languages, such as ASP, ASP.NET or ColdFusion, you will need a Windows hosting plan.

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Can I Use Microsoft FrontPage to Create My website if I host it on a Linux platform?

Yes, we can enable FrontPage extensions on your website so you can use FrontPage to create your website.

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Does DPW Enterprises offer 24-hour support?

Yes. DPW Enterprises's 24/7 email support to assist you with any problems you have. While we also offer telephone support during normal business hours, we find email support to be more efficient because it guarantees that the person who can solve your problem gets your request initially instead of someone taking your name so the correct person can call you back when they are available.

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Can I access my site at any time to make changes?

Yes. You can access your website files at any time to upload files or make changes. You can use any FTP client or Web development tool such as Dreamweaver. Any changes you make to your site will take effect immediately.

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How do I manage my website?

DPW Enterprises provides a Web-based control panel that you can use to manage your website administration functions and setup email accounts.

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Do I get Email accounts associated with my website?

DPW Enterprises also provides a Web-based email server that enables you to send and receive email using the format username@yourdomain.com (or whatever extension you have). However, since we start you out with 50MB of disk space but will provide as much disk space as you need up to 1000 MB at no additional charge, we do not allow you to store your email on the web server. It's actually more convenient for you to forward all of your web based email accounts to your personal email account or accounts. If you need assistance setting up a free email account, contact our technical support at support@dpwenterprises.com for assistance.

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Does DPW Enterprises support Microsoft FrontPage?

Microsoft FrontPage provides users with a What You See is What You Get (WYSIWYG) HTML editor and includes a publish feature that enables users to transfer files to and from the Web server. FrontPage also supports advanced features such guest books and hit counters. All of DPW Enterprises's plans support Microsoft FrontPage and Microsoft FrontPage Server Extensions.

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What database solutions does DPW Enterprises offer?

DPW Enterprises offers MySQL, an open source relational database management system that utilizes the SQL database language. It is a multi-user, multi-threaded database server that provides speed, robustness and ease-of-use. DPW Enterprises's MySQL databases are hosted on a dedicated MySQL server to ensure better database processing and faster performance. There is an additional $25 per year charge for the dedicated server.

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What type of data center does DPW Enterprises have? Is it secure?

Our state-of-the-art data center is strategically located in area of low or no occurrence of natural disasters and hubs of the Internet backbone. DPW Enterprises data center includes fully redundant and diverse connections to the Internet backbone through multiple OC-3s and GigE connections to each of our international locations. This ensures the fastest and the most reliable connectivity service to our hosting customers.

The constant climate control is accomplished with computer controlled HVAC systems with back-up systems on stand-by. The power is routed through backup gas powered generators for protection against power failures and interruptions. The data center is under constant watch by our dedicated systems and network engineering team members who work together to ensure smooth and hassle-free 24x7 operation of our customers' websites. For further details see Data Center Information.

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Will DPW Enterprises help design my website?

DPW Enterprises provides complete website design services with both custom design based on the customer's specifications and a lower cost alternative for the small business owner of specialized web site designs targeted at specific industries.

We also provide low cost training so that you can maintain your own website after we design it and we provide maintenance services if you want us to maintain your site. See site maintenance for more information.

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What is DPW Enterprises's policy on upgrading software that comes with my Hosting plan?

You probably have some experience with upgrading software. If so, you are probably also aware of some of the pitfalls involved with such upgrades. As we are responsible for the reliability and stability of thousands of websites and email systems, we are very careful when it comes to modifying our software.

As a matter of policy, we do not roll out any changes until they have been subjected to our extensive internal testing for at least several months. Also, we believe that it's wise to let the new release stabilize for several months, rather than roll out the changes immediately. Of course, there are some exceptions to this. When new security holes are identified and new patches released to fix them, we generally apply those patches right away.

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What is SSI (server side includes)?

Server side includes are anything that acts as a navigation device as well as other common programs. For example the link to this question from the Web Hosting Questions index is a server side include.

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What are password protected directories?

A password protected directory is a folder you created on the web server that requires someone to enter a username and password to access the folder.You can use passwords to protect data or create a members only area of the website.

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Why do you only support email forwarding?

We only support email forwarding because we give as much hard disk space as you need for your website at no additional charge up to 1,000MB. Email consumes a lot of disk space especially if there are attachments. Add to that the fact that many people never delete the emails they receive, allowing you to store your emails on the server would require us to charge everyone more. We don't think that's fair, so we don't allow it.

Since there are excellent free email services such as yahoo and hotmail, most people find getting all of their email in one account is more convenient than having to log into several different accounts or different email services.

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How can I add more web space?

Just let us know if you get a message that you are out of space or when your local copy of your website is approaching your space limit and we will increase your space allotment.

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Do you backup and restore my files?

We back up your website data but we do not provide restore services to your computers since there is always a copy of your website available to you on the web server. If you accidentally delete a file on your local computer, all you need to do is copy it off the web server. You should also backup the data yourself. A good practice is to keep the latest version of your website on the machine where the website is developed and maintained. You should also make an off line copy (on a CD, DVD or separate hard drive) and update it after every major revision. You put a lot of time, effort and money into developing your website. Make sure you back it up.

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Do you offer an uptime guarantee?

Our data center has provided 100% availability and better than 99.9% uptime including scheduled maintenance downtime over the past six years. We have a state of the art have a data center with gas powered generators, multiple connections to the internet, etc. Click here for more information on our data center.

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Do you support JavaScript?

Yes, we do support javascript.

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Do you support java applets?

No, we don't support java applets since they require special software running on the server and most website owners don't need this service .

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Can I lease my web space to others?

DPW Enterprises does not allow subleasing www.yourcompany.com web space to other clients. Our web plans are for single users only.

Can I host adult content on your servers?

No, you can't. Please see Hosting-Acceptable Use Policy for further restrictions. Click Here for an adult website hosting company.

How can you offer so much web space and bandwidth at your low prices?

We have found that majority of people are not going to need a great deal of storage or bandwidth. Research shows the average web site is only 25MB. It all works out in the end, the people with small web sites are not over charged and the people with large web sites get a great deal for their money. Both see the benefits of using DPW Enterprises.

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CGI and PHP Scripts Questions

What is a CGI script?
Does DPW Enterprises support CGI scripts?
What is a CGI bin? What is it used for?
What languages can I use to write my CGI scripts and programs?
Can I install my own CGI scripts and programs?
What CGI scripts are available to me?
My script needs to use sendmail? How do I do that?
What is PHP?
Does DPW Enterprises support PHP?
What is a php.ini file? Can I use one?
Where should I upload my PHP files?
PHP and MySQL are not working. What is wrong?

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What is a CGI script?

Common Gateway Interface (CGI) is a standard method of transmitting information between an application and a Web server. CGI scripts are used to supplement basic HTML pages by making your Web site more interactive and functional. You can program many useful features in CGI scripts, such as hit counters, guest books, order forms and message boards. CGI is an alternative to Microsoft Active Server Pages (ASP).

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Does DPW Enterprises support CGI scripts?

All of DPW Enterprises's hosting plans support CGI scripts and provide you with your own CGI bin in which you can place your CGI scripts. The autoresponder scripts are already installed and configured for your domain name and are ready to run when you first log in.

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What is a CGI bin? What is it used for?

The CGI bin is the directory where all of your CGI scripts are stored. Scripts are stored in this directory so that the Web server will know to execute these scripts instead of just displaying them in a browser. This directory has executable permissions, while all of your other directories should remain non-executable.

With your own local CGI bin directory, you can store custom CGI scripts that you have written yourself or found elsewhere on the Web. The path to the cgi-bin directory is domainname/cgi-bin.

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What languages can I use to write my CGI scripts and programs?

Your site comes with Perl 5.005 which is located at: - /usr/bin/perl All Perl scripts that you install on your site will need to know this
location.

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Can I install my own CGI scripts and programs?

Yes. You can upload your own CGI scripts to your local /cgi-bin directory. The path to the cgi-bin is domainname/cgi-bin.

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What CGI scripts are available to me?

Your website comes with a pre-installed unlimited autoresponder script. Others may be added in the future. You can also install any that you find free or purchase on the internet.

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My script needs to use sendmail? How do I do that?

Your site comes with the facility to use sendmail. All you need to do is add the path to your script. The path to sendmail is - /usr/sbin/sendmail.

What is PHP?

PHP, also known as PHP: Hypertext Preprocessor, is an open-source scripting language and interpreter. It is used primarily on UNIX Web servers to create interactive and customized Web pages and is an alternative to Microsoft Active Server Page (ASP) technology.

When PHP script is embedded within a web page, the Web server calls PHP to interpret and perform the operations specified in the PHP script. web pages with embedded PHP script can use the file extensions .php, .php4 or .phtml (if you have added this mime-type). For simplicity,".php" to refer to all PHP-based web pages.

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Does DPW Enterprises support PHP?

PHP version 4 is included in all of our hosting plans.

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What is a php.ini file? Can I use one?

A php.ini file gives you greater control over the PHP environment and the way PHP runs. It enables you to override specific settings and modify the way PHP is built on the server in order to meet your own specifications.

You can configure your own php.ini file and upload it to your cgi-bin directory. If you do this, you should be sure that the version of the php.ini file is compatible with the version of PHP that is running.

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Where should I upload my PHP files?

You can upload your .php files to any directory other than the cgi-bin directory. PHP files uploaded to and called from the cgi-bin directory will produce an internal server error. Only the PHP binary should be stored in the cgi-bin directory.

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PHP and MySQL are not working. What is wrong?

PHP is compiled by default with MySQL support. One common error with PHP and MySQL results when you attempt to connect to your databases using the host name "localhost." Because your database is stored on a remote database server, using "localhost" causes errors.

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Website Design Questions

What Are Templates?
Why Would I Want To Use A Template?
What Do You Mean By Custom Template?
Why Do You Create Custom Templates?
What About A Company Logo?
How Big Can My Website Or Online Newsletter be?
How Do I Change The Content Of My Website or Newsletter?
Do You Provide Content Editing Services?
Who Provides The Content For My Website or Newsletter?

[return to main index]


What Are Templates?
templates are a pre-designed page layout that allows you to just go in and change the actual text and pictures to make updates to existing pages or create entirely new pages.

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Why Would I Want To Use A Template?
Unless you can program in HTML or have experience using applications like Microsoft's Front Page or Macromedia's Dreamweaver, you need to use a template to create a professional looking web page or online newsletter. Even though I am an HTML programmer, I designed two templates for this web site for the two different kinds of pages I use. Why? Because it's less work for me when I want to add a new page or make major changes to the site.

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What Do You Mean By Custom Template?
A custom template is designed specifically for you and includes your company logo. Unlike most other companies that provide website design in this price range, we allow you to select the page layouts you want to use and select the color scheme. We then create YOUR template rather than making you choose from a limited number of existing templates making you use their layouts and color schemes. Many other companies even require you to use the picture they chose when they created the template.

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Why Do You Create Custom Templates?
We believe that your website or newsletter should reflect YOU and YOUR business. That's why we let you make the selections on how you want your website or newsletter to look.

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What About A Company Logo?
We can use an existing logo or we can create one for you. (Please note, existing logos must be in digital format.)

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How Big Can My Website Or Online Newsletter be?
Pretty much as big as you like, but since you can use links to other pages and bookmarks, two to eight pages is reasonable for a newsletter and two to 100 pages for a website. We will create and publish either a multiple page website or a two page online newsletter as part of our basic design packages.

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How Do I Change The Content Of My Website or Newsletter?
You open up your template in an HTML editor and make the necessary changes. We provide inexpensive training on how to do this to our customers.

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Do You Provide Content Editing Services?
Ye, we can provide that service.

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Who Provides The Content For My Website or Newsletter?
You provide the basic information, photographs and links for your website. After all, who knows your business better than you do? You provide the content for an online newsletter. Although, we can provide that service. We will correct spelling and grammatical errors in your copy and other minor editing tasks as a normal part of our initial design and setup service .

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Newsletter Hosting

Exactly What is Online Newsletter Hosting?
How Does Newsletter Hosting Differ From Website Hosting?
Why Would You Need An Online Newsletter?
What Is The Difference Between A Domain Name And A Sub-Domain Name?
Can My Customers Read Old Newsletters On-Line?
My Parent Company Doesn't Allow Me To Have A Website. Isn't An Online Newsletter The Same As a Website?
How Do My Subscribers Know When To Read The Newsletter?

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Exactly What is Online Newsletter Hosting?
Online newsletter hosting allows you to put your newsletter online using the same technology used to create web pages so your subscribers can read it in their web browser. Online hosting avoids all of the problems associated with SPAM filters if you have been sending out an electronic newsletter and the high cost of sending out paper newsletters.

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How Does Newsletter Hosting Differ From Website Hosting?
Newsletter hosting is simi liar to web hosting in the fact that your newsletter will be hosted on our servers in our state of the art data center. That means that you get the same level or reliability and loading speed as a website.

The major difference is that you do not have a separate domain name for your newsletter. You are assigned a sub-domain name within our domain to differentiate you from our other newsletter hosting customers. Your sub-domain name will be in the form of yournewslettername.dpwenterprises.com. In this way you will not be violating the rules from a parent company that doesn't allow you to have your own website nor will you have to purchase a domain name.

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Why Would You Need An Online Newsletter?
It is cheaper than sending out a paper newsletter to your customer or members. Since an online newsletter is created with the same technology as a web page, it can be in full color with photos and even animation. But the best reason is that it is available 24/7 so folks can look things up whenever they want.

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What Is The Difference Between A Domain Name And A Sub-Domain Name?
A website is just a group of files that are stored on the hard drive of a web server. Each web server has a network address in a numeric form simi liar to 192.168.32.203 that tells all the other computers on the internet how to contact the web server. It is simi liar to your telephone number. Each web site also has a domain name. You can think of that as being simi liar to your name.

If I want to telephone John R. Smith and I know what town he lives in, I can look him up in the telephone book to get his phone number. Unlike our given names, an internet domain is unique. There is only one on the entire internet. When you type in a URL (www.domainname.xxx) in the address bar of a web browser, your computer send that to a special server a called Domain Name Server (DNS). A DNS server's only function is to look up the domain name in the URLs and translate it into the numerical network address and send that back to the computer that requested the information.

Every website's domain name is registered with two DNS servers. All Internet DNS servers talk to other DNS servers and share domain name information so anyone, anywhere in the world can find a website by typing the URL in a web browser.

A sub-domain name is just a folder on a website with a registered domain name. The person using the sub-domain name only has access to the folder assigned to them and no administration rights so they have no control over the website configuration. They are just renting storage space on the server.

Can My Customers Read Old Newsletters On-Line?
Yes. We can show you how to create an index page and the necessary links so your customers can read past issues of your newsletter.

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My Parent Company Doesn't Allow Me To Have A Website. Isn't An Online Newsletter The Same As a Website?
Hosting an on-line newsletter is not the same as having a website. All you are doing is renting on-line storage space for your newsletters so your customer can have access to them. While the hosted newsletter may appear similar to a website, it isn't. You must give your customers an exact address and location for them to read the newsletter. It can not be found through search engines because it has no DNS entries anywhere on the internet.

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How Do My Subscribers Know When To Read The Newsletter?
You can send then a link in a text-only email. That way, it shouldn't run ito any problems with the SPAM filters. When your customer or member clicks on the link, it will take them to your online newsletter.

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General Questions

Do you offer a money back guarantee?
When does my first 30 days start?
Are there any hidden fees?
Do you have a referral program if I refer my friends?
Do you provide Cron or ssh access?
What is UNIX? Apache?
What is a hyperlink?
What are keywords?

What are metatags?
What is an autoresponder?
What is a PDF file?
What is a ZIP file?
What is FLASH?

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Do you offer a money back guarantee?

Yes, for hosting we offer a 100% 30-day satisfaction money-back guarantee. Please check our Refund Policy for refund information for other services.

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When does my first 30 days start?

Your 30-days starts as soon as your credit card payment is approved and processed.

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Are there any hidden fees?

No, there are no hidden fees. Of course, we do offer additional services that you can purchase.

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Do you have a referral program if I refer my friends?

We do not have an official affiliate program yet, but we do pay a 10% commission on all customers that you refer to us. Just make sure they tell us you referred them to us. We hope to have an automated affiliate program in place in the near future.

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Do you provide Cron or ssh access?

No, we do not allow cron or ssh access to our servers.

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What is UNIX? Apache?

UNIX, Linux (a UNIX-based operating system) and Windows are server operating system platforms used for web servers. Our servers use the Sun Colbalt version of the UNIX operating system. Apache is web server module that runs on UNIX and Linux platforms to create the actual web server environment where we host our websites.

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What is a hyperlink?

A hyperlink is an HTML instruction that tells a web browser what page to go to when a user clicks on the link.

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What are keywords?

Keywords are used by internet search engines to index websites.

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What are metatags?

Metatags are HTML components that provide information and instructions for search engine "spyders" and "robots" so they can correctly index a web page.

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What is an autoresponder?

There are two types of autoresponders, email and unlimited. An unlimited autoresponder is a software program that usually runs on a website that allows the site owner to create forms for a visitor to fill out so they can get something from the website such as a newsletter subscription, a free download, etc. After the user gives his email address, the autoresponder software will send an email message or series of messages spaced out of several days to the user. Unlimited autoresponders are the primary method used to build opt-in email lists for internet businesses.

An email autoresponder requires that a visitor send an email to the address of the autoresponder. It will then send a message or series of messages to the visitor.

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What is a PDF file?

PDF is a electronic document format created by Adobe for the Acrobat program to display and store documents on web servers. Adobe provides both a free acrobat reader for your computer to read PDF documents without having to be connected to the internet and a free web-browser plug-in so you can read PDF documents online. PDF is a common format used for ebooks.

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What is a ZIP file?

PKzip and Winzip are data compression programs that can reduce the size of a single file or multiple files and out put them to a single .zip file to make it easier to store or download data on the internet.

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What is FLASH?

FLASH is software created ny Macromedia that allow the creation of animated movie like files that can be displayed on web pages.

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Content Editing

What are the benefits of using a Web editor?
What exactly does an editor do?
Does DPW Enterprises provide any additional editing services?

 [main index]


What are the benefits of using a Web editor?

Authors are often too close to their work to see mistakes, and if one person is responsible for writing, editing and publishing it can be easy for errors to be missed. An editor can:

  • assist you to communicate a clear, effective and professional message
  • identify any errors or inconsistencies you might have missed
  • help you to reduce copy length without losing key information

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What exactly does an editor do?

Once you have provided draft text we will:

Review your content line by line, checking for grammar, spelling, punctuation, style, readability, organization—the works, and make notations on each page.
Suggest revisions, such as changing words or rearranging sentences, to improve clarity, consistency, or accuracy.
Make sure your content is targeted correctly for your audience.

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Does DPW Enterprises provide any additional editing services?

Yes, we will also provide the following services at no additional charge:

  • remove ambiguous grammar and words that may be confusing to second-language English visitors
  • accurately format text
  • maintain your style
  • publish to the web clarify instructions and forms
  • make tables, images and graphs accessible
  • write HTML page titles, and keyword and description metatags
  • make the purpose and identity of every page obvious
  • make text skim-readable with headings, layout and front-loading
  • write useful index pages
  • subdivide and reorganise content

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Copywriting

Why should I use DPW Enterprises copywriting services?
Why is copywriting important to a website?
How will you create the content for my site?
What's the typical turnaround time for your services?

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Why should I use DPW Enterprises copywriting services?

Our focus is on high-quality content.We provide specialized online writing and editing services, writing great content for your site from scratch or crafting your existing content until we get your message right. In today's fiercely competitive global marketplace, we get you professionally crafted communications that actually works!

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Why is copywriting important to a website?

On the Internet, Content Is King! To transform clicks into clients, your site content should have meaningful substance that is well written. Your content has to express your product or service in an accurate, clear and enticing manner. A clear, concise and easily understood message is the best way to get your website viewers to do what you want them to.

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How will you create the content for my site?

Creating content involves determining what to say and then how to say it.that is why we have you fill out a questionnaire before we talk to you. Then when we talk, we identify your target customer, highlight your USP(unique selling proposition) and then go to work crafting unique content for you.

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What's the typical turnaround time for your services?

Turnaround time varies depending on many factors, including the time it takes for you to answer our preliminary questionnaire. Turnaround can be anywhere from a few days to a a couple of weeks depending on what you need us to do.

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Document Conversion

What is Document Conversion?
What is PDF?
How does it work?
What file formats do you support?

 [main index]


What is Document Conversion?

The term document conversion refers to the process of creating a digitized image from another format such as paper or the format from a software applications such as Microsoft Word or Excel. Although we can convert almost any type of document, we usually convert documents from one digital format to another digital format for use on the internet or to be sent to a commercial printer.

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What is PDF?

John Warnock, Co-founder and CEO of Adobe Systems, Inc. defined the Adobe Acrobat Portable Document Format: "PDF is an extensible form of paper, a hypermedia that is device independent, platform independent, color consistent and it is the best universal transmission media for creative and intellectual assets."

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How does it work?

Since no one application can convert all digital formats, we have several different commercial application that are used to convert document formats. We open your document in one of the applications that support both the original and desired format and then convert it to the desired format. When the conversion process is completed, we save the document in the new format.

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What file formats do you support?

We can convert all of the following formats:

Supported Document Formats
ANS, ASP, CSS, CSV, DBF, DGN, DOC,DOT, DWG, DXF, HTM, HTML, MCW, MDB, MDW, PDF, POT, PPS, PPT, PRN, PRW, PS, PSW, PUB, PWI, PWD, RTF, SHTM, SHTML, SLK, STM, TEM, TXT, VML, VSD, VSS, VST, WKS, WPS. WQ1, XLA, XLS, XLT, XLW
Supported Graphic Formats
AGP, AI, BMP, CDT, CKO, CMG, CMX, CMX, EMF, EPS , FH10, FLA, GIF, JPE, JPG, PAT, PCT, PCX, PDD, PDF, PDP, PIC, PNG, PSD, PXR, RAS, RAW, RLE, RSB, SCI, SGI, TGA, TIF, TIFF, VDA, WMF, WPC

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Graphic Design

What kind of graphic design services do you provide?
What do you charge for your graphic design services?
What types of payment do you accept?
What is the client's involvement in the design process?
How do I check on the progress of my job during the design process?
How will I receive my design project once it is finished?
Who owns the copyright for work Scribble Graphics has done for me?
How does your logo design process work?
If I have a concept for a design, will you provide the imagery?
I need something designed yesterday. Can you help me?
I don't know where to start. Can you help me?
Do you provide the printing services too, or just the graphic designing?
What is the difference between a print logo and a web logo?
If I have you design my site, do I have to host it with you?
Why should I pay for hosting when there are all those free sites?
I own a business related to gambling. Will you work with me?

[main index]


What kind of graphic design services do you provide?

Our graphic design services are varied and comprehensive. We provide logo design, banners (static and animated), buttons (static and animated), slide shows and graphics for web sites.

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What do you charge for your graphic design services?

Prices depend on many variants but you can be sure that the money you're paying is for high-quality, uncompromised work. You won't find that with some of our competitors. We encourage prospective clients to compare us with agencies producing the same level of work. If you would like us to quote a job for you,contact us today.

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What types of payment do you accept?

We accept credit cards and PayPal. We require 50% up front and the balance due before final delivery.

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What is the client's involvement in the design process?

We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have. During the design process, the client is asked to approve certain milestones before work continues. The finished work is provided in formats compatible with both web and printing requirements such as Photoshop, Illustrator or PDF format. Graphics for the web will be provided in an optimized format as well.

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How do I check on the progress of my job during the design process?

We present the project to the client at certain stages, or milestones, and wait for approval before we continue work. We can email you a file type that you can open or we can create a private directory on our web server for you and any one else involved in the project can access 24 hours a day. We'll simply notify you that a proof is ready for you to view.

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How will I receive my design project once it is finished?

A finished project is yours upon receipt of final payment. We keep a copy of your project on file for later updates or should you lose your copy. You have the option of receiving your images via e-mail attachment, CD or floppy disk. We deliver the final design as one GIF or JPG file optimized for the web, one PSD or AI file format for printing, one high resolution JPG or TIFF format for use in documents.

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Who owns the copyright for work done for me?
Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes.

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How does your logo design process work?

We first discuss the client's needs, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, our designers make sure they've collected enough information before they begin work. Our logo design service is very flexible. If you'd like to see only a few concepts or if you need many, our service can be priced according to your needs.

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If I have a concept for a design, will you provide the imagery?

You have several options. Give us a rough pencil sketch and we will produce a finished product. We can purchase images for you from any online image directory at an additional cost. Finally , you can show us a logo you like and we can create something similar for you as long as it doesn't violate any trademark or copyright laws.

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I need something designed yesterday. Can you help me?

We can usually accommodate your rush job depending on how full our production schedule is. To be fair to other clients, if a job already in production is interrupted by a rush job, we reserve the right to add an additional 50% – 100% on top of the normal price.

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I don't know where to start. Can you help me?
Call us at 732-995-3969. We'll listen to your needs and tell you what your options are. A job may seem overwhelming until you have the right experts helping you out. We can put things in perspective and offer solutions that you may not have even considered.

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Do you provide the printing services too, or just the graphic designing?

Printing is normally left up to the client. Generally, all files included in the project are delivered by e-mail, internet or removable media, such as a floppy disk or CD-ROM, to either the client, or if requested, to the commercial printer of your choice.

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What is the difference between a print logo and a web logo?

Print logos require a much higher resolution (i.e., pixels per inch) to create and need to be saved in certain standard print file formats. Some of the most common and universal print formats for print jobs are TIFF, JPG, BMP, EPS, and Adobe Acrobat PDF. Because print logos can become very large in file size they are usually delivered on a form of removable media, such as a floppy disk or a CD-ROM.

Web logos, on the other hand, require a much smaller resolution (since they only need to be displayed on screen), and can be sent directly through email or available for immediate download. They are always formatted in either JPG or GIF. Because web logos are so small in file size, they are not a good choice for printing, as the quality will appear very blurred or jagged on paper.

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If I have you design my site, do I have to host it with you?

No. Although we provide two months of hosting as a bonus to our design customers, design and hosting are two entirely separate aspects of our business. But, you will find it hard to get the fast, reliable hosting we offer for less anywhere else.

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Why should I pay for hosting when there are all those free sites?

Nothing wrong with the Freebies, and if you're only putting up a non-commercial "personal" site, you're probably better off using them. However, if you intend to market your site through the search engines, be aware that many of them won't list it if it is hosted on the freebies including Geocities and AOL, and almost all of the ISPs because too much spam comes from those domains and they host too many unreliable sites.

If you are serious about your business, then your own domain becomes a must. People feel more comfortable dealing with a site at "www.mycompany.com" than they do at "www.members.isp.com/~yourname/ yoursite.php". Besides, it's easier to remember! Especially for small businesses, appearance is extremely important, and your own URL adds to the professional image.

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If I own a business related to gambling or porn, will you work with me?
Our apologies, but we do not work with companies dealing in harmful, unlawful, adult, or questionable activities.

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Website Programming

When would I need to hire a programmer?
Can you do all types of programming?

 [main index]


When would I need to hire a programmer?

Anytime you want to add something like a form, a cgi or java script, clickbank or paypal button, integrate a shopping cart or any other programming feature to your website?

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Can you do all types of programming?

We can do all the things listed on the programming page, but not custom designed systems. We do have a network of programmers we do business with and should. So, if we can't do it, we should be able to get the job done for you at a reasonable price.

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Photo Editing and Optimization

What are Photo Editing and Optimization?
How does it work?

[main index]


What are Photo Editing and Optimization?

Photo editing things like fixing red-eye, resizing or cropping pictures and repairing other problems like color imbalance, brightness, etc. Optimization is a process that creates the smallest possible file size without losing picture quality so your photos will load quickly.

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How does it work?

You send us a digital copy of the photos by email, we quote a price and when we receive your payment through PayPal, we perform the service and return both the original and edited or optimized photos to you. If you are one of our maintenance or design clients, we will upload the new photos to your site.

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Website Maintenance Service

What is the difference between web design and web maintenance?
Why would chose us for your website maintenance ?

Why don't the maintenance plans apply to mini-site hosting?

[main index]


What is the difference between web design and web maintenance?

Web design is the actual creation of the initial web site. Web maintenance is the updating and changing of content on that site. The web design contract is separate from the web maintenance or webmaster agreement. As stated on R & R Web Design's pricing page, minimal changes to a website will not be assessed. For example, if your e-mail address changes and you want it corrected on the web page, you will not be charged. Simply e-mail your request. However, if you expect your site to change frequently, a web maintenance agreement is highly recommended.

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Why chose us for your website maintenance ?

Using our service frees you up to run your business instead of spending numerous hours learning how to maintain your site

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Why don't the maintenance plans apply to mini-site hosting?

Mini-sites are normally used to sell products and services. Basically they are a sales page. Usually sales literature needs to be tweaked a lot in the beginning. But once it starts working, you don't need to change it very often. As a result, mini-sites don't lend themselves to routine regular maintenance.

Also the fact that you can have up to five separate domains on each account without any additional charge, makes pricing site maintenance services extremely difficult. Therefore, to be as fair as possible to everyone involved, a maintenance contract where you only pay for the services you use makes the most sense.


What If Nothing On This Page Makes Sense To Me?
Contact us at sales-info@DPW Enterprises.com or 732-995-3969 we will explain it to you

 


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